Coventry Privacy

1. Information Coventry Collects

Coventry collects and processes several categories of personal information, including:

2. How Coventry Uses Your Information

Coventry uses your personal information for the following purposes:

• Coventry Service (Contract Performance):
  • Processing and managing your vehicle rental bookings and agreements with Coventry. Verifying your identity and confirming you meet our rental eligibility criteria. Facilitating vehicle collection and return procedures at Coventry locations. Processing payments and administering deposits and any applicable charges.
• Coventry Customer Communication (Legitimate Interest/Contract Performance):
  • Sending Coventry booking confirmations, schedule updates, and relevant rental details. Responding to your questions and providing customer support. Informing you of changes to Coventry services or policies.
• Marketing (Consent/Legitimate Interest) — Coventry:
  • Coventry may send promotional offers, newsletters, and service updates where you have given consent or Coventry has a legitimate interest. You can opt out at any time.
• Service Development (Legitimate Interest):
  • Analyzing Coventry's website usage to improve user experience and functionality. Conducting research to guide updates to Coventry's vehicle fleet and services.
• Coventry Compliance (Legal Requirement):
  • Complying with Coventry's legal, regulatory, and tax obligations. Preventing fraud and protecting service security. Resolving disputes and enforcing Coventry's terms and conditions.

3. Information Sharing (Coventry)

Coventry may share your personal information with:

• Coventry Services: Third-party companies that assist Coventry in delivering its services, such as payment processors, IT support firms and maintenance contractors. These suppliers are bound by contractual terms to protect your data.

Coventry does not sell your personal data to external parties for marketing purposes.

4. Data Security — Coventry

Coventry implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. However, no internet transmission or electronic storage method can be guaranteed completely secure.

5. Data Storage

Coventry retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting or reporting obligations. Retention periods vary by the category of information and the context in which it is processed.

6. Your Rights in Coventry

Under UK data protection law, Coventry residents hold these rights:

• Coventry Access Rights: Request a copy of the personal information Coventry holds about you.

To exercise these rights, please contact Coventry using the details below.

7. Cookies and Tracking — Coventry

Our Coventry website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

8. Policy Updates for Coventry

Coventry may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Coventry encourages you to review this policy regularly.

9. Contact Coventry

For questions about this Privacy Policy or Coventry’s data practices, please contact us: